Privacy Policy

Privacy Policy for Symbols

Effective Date: July 21, 2025

Thank you for using Symbols. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our app.

1. Information We Collect

When you use Symbols, we may collect the following types of information:

Usage Data: We collect logs related to app interactions, features used, and in-app behavior.
Analytics Data: We use Firebase Analytics and other third-party services and tools to track anonymized data on how users interact with the app. This includes device ID, device model, operating system version, and app version to help improve compatibility and performance. These tools may also approximate or collect your time zone, country code, and other potentially derivable information such as province or state and city. This data helps us improve functionality and user experience across devices, operating systems, and monitor their performance where they are being used.
Email Address: If you create an account or sign in, we may collect your email address for authentication and account-related features, such as tracking progress and mapping purchases across devices.
User Name: If provided, we may collect and store your name or username for personalization and account identification. This can be found in the "Settings" page. Also note that if you use social login, your name may already be provided upon account creation.
Activity Data: We collect data related to your progress within the app, including levels completed, scores achieved, streaks maintained, and other activity-based information to enhance your experience and track your performance.
Ad Campaign Tracking: When you install our app via ads (e.g., on Apple, Meta, Google, or TikTok), these platforms share data with us about the campaign, such as which ad was clicked, time to install, which store the app was downloaded from, and other analytics data already covered in the "Analytics Data" section. We use this to measure marketing performance. In addition, these services may monitor other events that correspond with the aforementioned analytics data, such as events related to user activity, app features used, and purchases/subscriptions made through the app. These platforms may optimize such data to find users that are interested in using Symbols. We also monitor the campaigns to try to increase app installs, user engagement, and number of active users as part of a feedback loop to improve Symbols.
Ad Networks: Symbols may run ads and if that is applicable to your device or account, then in addition to what has already been outlined, the aforementioned ad networks (e.g., Meta, Google, TikTok) may also collect data such as which ads were clicked on, which ads were viewed, device identifiers, etc, in attempt to deliver personalized ads.

2. How We Use Your Information

We use the collected information for the following purposes:

To analyze app performance and improve user experience.
To identify and fix bugs or crashes.
To optimize app functionality based on user behavior.
To ensure compatibility across different platforms, devices, and OS versions.
To provide personalized features and track user progress within the app.
To facilitate account management and authentication.
To gauge our development and marketing efforts.

3. Data Sharing and Disclosure

We do not sell, trade, or rent any personal information. However, we may share anonymized analytics data with third-party servicess, such as Google Analytics (or Firebase Analytics), for performance tracking and improvement purposes.

4. Data Security

We take appropriate security measures to protect your information. While we strive to use industry-standard safeguards, no method of transmission over the internet or electronic storage is 100% secure.

5. Third-Party Services

Symbols may use third-party services such as Firebase Analytics (Google Analytics), RevenueCat Analytics, Mixpanel, Posthog, or any other event-based analytics tool to gather insights into app usage, user behavior, user statistics, average number of installs, and statistics useful for gauging marketing campaigns. These services may collect data under their respective privacy policies. All of these tools are standard in the mobile app ecosystem and it is highly likely that that the majority of our users already have apps on their phone that utilitize one or all of these services.

In addition, we may use third-party SDKs for monitoring ad campaigns, such as Apple, Meta, Google, TikTok, etc. If we run ads in the future, this will also include the SDKs of those networks, which is, again, Meta, Google, and/or TikTok (although, may include others if other networks make it easier to run ads).

6. Your Choices

Delete Account and Data: Users have the option to delete their account at any time. When users delete their account, their data is also removed from our databases.
Opt out of ads: If Symbols runs ads in the future, users may purchase a subscription to opt-out of the ad networks and their tracking.

7. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted within the app or on our official website. Your continued use of the app after changes signifies your acceptance of the updated policy.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@symbols-app.com.